HPC Compressed Air Systems is a supplier of world leading compressed air products and services, used to provide quality, efficient and reliable compressed air power to UK industries and customers. Based in Burgess Hill, West Sussex, HPC plc is one company that employs over 300 staff with annual revenues of around £50 million and comprises of two distinct businesses; HPC Compressed Air Systems and HPC Precision Engineering.
HPC Compressed Air Systems required a high quality and consistent national service that could ensure products were delivered to its UK customers in perfect condition on time, every time whilst retaining maximum efficiency in the supply chain.
HOW WE HELPED
We improved HPC's customer service and satisfaction levels by:
HPC Compressed Air Systems has specialised in the supply and servicing of HPC KAESER air compressors for 30 years and its products can be found throughout British industry, from workshops and garages to factories and power stations.
Being a market leader in such a highly competitive sector is an ongoing challenge and the business is constantly finding new ways to stay ahead of the pack and improve its customer experience.
Trevor Coupland, Operations Manager at HPC, explains:
"We make fantastic products and provide the highest levels of support in the market. But no matter how good our products and after sales service are, we have to deliver products to our customers in the right way, at the right place and at the right time. Therefore, logistics is critical to our continued success.
"We are continually looking at opportunities to incease sales and our business is growing, so it is imperative that we have a highly professional logistics partner that can scale its operations to meet our needs."
In order to make sure we successfully meet HPC's ongoing logistics demands our service includes real-time signature capture system and customer input system. Trevor explains why these are of great benefit:
"In the past, when a delivery was sent out, the only time we would find anything out was if the customer called with a problem. Now, with the new real-time signature capture system that has been implemented by South Link, we know much more and have much more transparency. Within seconds of successful delivery, we are emailed a copy of the proof of delivery and signature. This is extremely helpful and allows us to link implementation, customer services and training seamlessly with our delivery service.
"We are also using South Link's online booking system to place orders directly with them. This saves us a great deal of time, which we can invest in higher value activities."
HPC KAESER has worked with South Link for over a decade and continues to be delighted with the service provided.
Kark Reidy, co-founder of South Link, said:
"HPC is a world leader in the industry and its customers expect products to be delivered in a timely and efficient way. I am delighted that we have been able to help HPC to improve its levels of customer satisfaction and to seamlessly align with its professional and flexible service."
For further information about HPC, visit www.hpccompressors.co.uk.
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